What if I want to return an item(s) I purchased with an E-Gift Card/Gift Card?
Keep your Gift Card or E-Gift Card until you receive your order and are sure you are satisfied with your purchase.
You can return items purchased with Gift Cards or E-Gift Cards in accordance with Fashion Nova’s full Online Returns Policy.
The Gift Card or E-Gift Card used will be credited for the total amount paid for the returned items, minus the original shipping charges.
Can I return an E-Gift Card/Gift Card I purchased?
E-Gift Cards are final sale items and thus cannot be returned for refund or exchanged unless required by law. E-Gift Card funds are not transferable to an unauthorized third party or vendor. E-Gift Cards have no expiration date.
Keep your Gift Card or E-Gift Card until you receive your order and are sure you are satisfied with your purchase.
You can return items purchased with Gift Cards or E-Gift Cards in accordance with Fashion Nova’s full Online Returns Policy.
The Gift Card or E-Gift Card used will be credited for the total amount paid for the returned items, minus the original shipping charges.
Can I return an E-Gift Card/Gift Card I purchased?
E-Gift Cards are final sale items and thus cannot be returned for refund or exchanged unless required by law. E-Gift Card funds are not transferable to an unauthorized third party or vendor. E-Gift Cards have no expiration date.
How do I know if my returned package was received?
How do I track my return I sent back by mail?
Online Order- You will need to retain a copy of your return tracking receipt and track your package with the tracking number provided. It is recommended that you retain a copy of your return tracking receipt until your return is complete.
RTS (Return to Sender)- you will be able to continue tracking the package with the original tracking number issued. Tracking details will show the indication that the package is being returned to sender, dates and continued updates while in transit back to our Distribution Center.
What happens if my package is Returned to Sender?
Returned to Sender Packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place a new order using the corrected address. However, we cannot guarantee your items will be in-stock at the time of your reorder.
How long does the Returns Process take?
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected/used to return, your return package may take several days to reach us. Please be sure to hold on to your return tracking number for your records until your returns process is completed.
Why would my package be Return to Sender?
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package during the time of delivery
We are unable to make changes to orders once they've been placed in our system. To ensure proper delivery of your package, make sure your address is entered correctly. You will also need to ensure all relevant information is used including the correct use of abbreviations, street numbers, building or apartment numbers, and route information (if applicable) as this is critical to ensuring your package is successfully delivered.
When will I receive my store credit for my returned item(s) or Returned to Sender package?
Once your returned item(s) has been processed by our Returns Team, you will be issued store credit in the form of a Snatch Bans E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.
What if I haven't received my store credit for my return and it has been more than 7 business days since the item(s) have been returned to our Distribution Center?
Please create a case with your Order Number and the name of the item(s) returned along with the following:
-Proof of postage/return postage receipt
-A return tracking number
-An RMA number (**if the Online Returns Portal was used to return)
Online Order- You will need to retain a copy of your return tracking receipt and track your package with the tracking number provided. It is recommended that you retain a copy of your return tracking receipt until your return is complete.
RTS (Return to Sender)- you will be able to continue tracking the package with the original tracking number issued. Tracking details will show the indication that the package is being returned to sender, dates and continued updates while in transit back to our Distribution Center.
What happens if my package is Returned to Sender?
Returned to Sender Packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place a new order using the corrected address. However, we cannot guarantee your items will be in-stock at the time of your reorder.
How long does the Returns Process take?
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected/used to return, your return package may take several days to reach us. Please be sure to hold on to your return tracking number for your records until your returns process is completed.
Why would my package be Return to Sender?
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package during the time of delivery
We are unable to make changes to orders once they've been placed in our system. To ensure proper delivery of your package, make sure your address is entered correctly. You will also need to ensure all relevant information is used including the correct use of abbreviations, street numbers, building or apartment numbers, and route information (if applicable) as this is critical to ensuring your package is successfully delivered.
When will I receive my store credit for my returned item(s) or Returned to Sender package?
Once your returned item(s) has been processed by our Returns Team, you will be issued store credit in the form of a Snatch Bans E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.
What if I haven't received my store credit for my return and it has been more than 7 business days since the item(s) have been returned to our Distribution Center?
Please create a case with your Order Number and the name of the item(s) returned along with the following:
-Proof of postage/return postage receipt
-A return tracking number
-An RMA number (**if the Online Returns Portal was used to return)