Gift Cards

My E-Gift Card/Gift Card was lost/stolen, what do I do?

Does Snatch Bans  replace lost, stolen or damaged E-Gift Cards/Gift Cards?
You must safeguard your E-Gift Card for your own protection. It is within Snatch Bans discretion that we may replace a  E-Gift Card for the remaining balance at the time that a card is reported as damaged, lost or stolen -- so long as we are provided with the original proof of purchase.

What if someone makes a copy of my E-Gift Card?
You must safeguard your E-Gift card for your own protection.

If someone makes a copy of your E-Gift Card and redeems it for the full amount, your card will have no value. Similarly, if someone redeems your  E-Gift Card for a partial amount, Snatch Bans  will not replace the amount that was used.

No matter how many copies are made, the value of the E-Gift Card is tied to that  E-Gift Card number. When that number is used, the value of the purchase is deducted from the E-Gift Card.

If you suspect that someone has copied or stolen your  E-Gift Card, please contact our Customer Care team by submitting a case. Any value that has not already been used can be re-issued to you on a new  E-Gift Card, and the initial E-Gift Card will be disabled.

What if  E-Gift Card Fraud is suspected?
If fraud is suspected, Snatch Bans reserves the right to deactivate, cancel, suspend or refuse replacement of any Gift Card or E-Gift Card. Consequently, Snatch Bans  has no liability to you for any third party fraud or unlawful activity associated with any gift card balance. Fraudulent activity includes but is not limited to unauthorized use, unlawful use, theft, or false representation of  e-gift cards.

Similarly, Snatch Bans reserves the right to refuse, cancel, or hold for additional review E-Gift Cards mistakenly issued in an incorrect denomination that appear to have been altered, or that are used in a manner inconsistent with our policies and terms of use.

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