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Orders


Why haven't I received a shipping confirmation email?

Tracking Number Not Yet Received (order within processing time-frame):
Our orders typically ship out within 5 business day (this does not include weekends or holidays). You will need to allow the allotted amount of time for processing of your order for shipment. Once the processing time-frame is complete, you will be receiving your shipping confirmation with your details. Please allow 24-48 hours for your tracking information to update on the carrier's site once received.
Tracking Number Not Yet Received (order past processing time-frame):
If your applicable processing time has passed for the shipping method chosen for your order, please contact us so that we can look into this for you!
Order Delays:
Additional Order Review- Our goal is to ship orders within 5 business days, however there may be delays it we require extra time to review an order. Every order placed is reviewed to ensure that we're protecting both our customers and our business from fraudulent activity. If your order requires further review then this may possibly delay the processing of your order.

Processing Delays- there may be times when orders are subject to delayed processing times. Noting orders are processed on business days only (does not include Saturdays, Sundays or US Holidays). Should this happen, your tracking number will become available by email after the package has been shipped.

Why was my Order Cancelled?

What are some of the reasons my entire order may have been cancelled?
1. The item(s) sold out.
2. There is a delay in replenishment of your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If this is possibly the case, please contact your credit card issuer or bank first to verify that your billing information is correct.

When can I expect my refund for the cancelled order?
You can expect the full amount of the order to be refunded back to the original form of payment used to place the order. Your refund can take 7-10 business days to post to your account, noting this time-frame will be dependent upon your financial institution.

What if I used a Gift Card to pay for all or part of my order and the order was cancelled?
The amount used from the E-Gift Card to pay all or part of your cancelled order will go back to the E-Gift Card that was used and can be used on your next purchase.

You want to see more details regarding why an order may have been cancelled? Please contact our Customer Care Team

I received items that I did not order or a completely wrong order, what do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our Snatch Bans Customers. Please follow the applicable steps below:

I received items that I did not order, what do I do?
Please contact the Customer Care Team by submitting a case. so that we can further assist you in getting this matter resolved and be sure to include your Order Number.

You will need to report your damaged/defective item(s) received within 7 days of your package delivery date.

I placed an order, but haven't seen any movement from Snatch Bans. What's going on?

Depending on the shipping method selected, most orders leave our Distribution Center within 5 business days after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full Shipping policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution

How do I make changes on my order that's already been placed?


We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot make any changes on an order once it has been placed (this includes but may not be limited to the adding/removal of items, adding/removal of a discount code, billing or shipping address update, order cancellation request and shipping method change).

You are welcome to return your items in accordance with our return policy  once your order has been delivered to you.

I never received my order and my tracking shows delivered, what do I do?

DELIVERY CLAIMS:

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Snatch Bans does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. If you would like to review additional details regarding our Shipping Policies please click here .
What is my package was delivered UPS?
Since your package may be damaged/lost/stolen: it is required that you contact UPS directly to file a claim. You can file a claim with UPS online https://www.ups.com/us/en/help-center/claims-support.page or via Phone at 1-800-742-5877

You can file a claim on a package that has not been delivered 24 hours after the expected delivery date and time. However, before filing a claim, please be sure you've checked all areas where package was to be delivered including areas like the porch, back patio as well as checking with anyone who might have retrieved the package. If you're still unable to locate the package, you can proceed with initiating a claim directly with the carrier.

Upon contacting UPS, please be prepared to provide them details about your package such as: tracking number, pick-up date, and value of item(s). If your package was received damaged, please be sure to keep the package as you may be instructed to send photos of the damages.

What if my package was delivered by USPS?
Since your package may be damaged/lost/stolen: it is required that you contact USPS (United States Postal Service)! Please follow the instructions on the link below to file a claim with USPS: www.usps.com/help/claims.htm

Please note that time-frames are a factor when attempting to file a claim. Please review these time-frame guidelines as noted by USPS as to When to File a Claim:

What if I am an International customer?

Before submitting a claim be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. It is not uncommon for missing "Delivered" packages to have been claimed by someone else on your behalf.

If you are still unable to locate your package, please reach out to Customer Care and submit a case . Please allow up to 30 business days for the investigation to be completed.

Please be prepared to provide the following information:
- Order Number
- Tracking Number
- Delivery/Shipping Address,
- Description of Events Leading to Claim Having to be Filed
- Reason for Claim (Delivered not Received, In transit but not delivered, etc...),
- Claim Amount (amount of order).

I received a Damaged, Defective, Incorrect Item(s), what do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our customers. Please follow the applicable steps below:

I received a damaged/defective item(s) in my package, what do I do?
To report receiving a damaged/defective or wrong item, please adhere to the following steps:

- Contact the Customer Care Team by submitting a case .
- Provide the order number associated with the item(s) in question.
- Provide clear photo(s) of the damaged/defective item(s).
- A detailed description of the issue with the item(s).

You will need to report your damaged/defective item(s) received within 7 days of your package delivery date.


I received a wrong item(s) in my package, what do I do?
To report receiving a damaged/defective or wrong item, please adhere to the following steps:

- Contact the Customer Care Team by submitting a case  .
- Provide a valid order number associated with the item(s) in question.
- Provide clear photo(s) of the wrong item(s) received
- A detailed description of the issue with the item(s).

You will need to report your wrong item(s) received within 7 days of your package delivery date.

I have items missing from my order or I received an incomplete set, what do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our Customers. Please follow the applicable steps below:

I did not receive all of my items I ordered, what do I do?
You will need to check your email for any notifications of any items going Out of Stock while your order was processing. This is typically the primary reason you did not receive all items you ordered.

If there is no email notification of items going Out of Stock while your order was processing, please Contact the Customer Care Team by submitting a case . Please be sure to include your order number, a photo of the items you did receive, photo of your packing slip (located inside of your package with all of your items) and note the items you are stating that you did not receive in your order.

You will need to report your missing item(s) received within 7 days of your package delivery date.


I received an incomplete set, what do I do?
To report receiving a damaged/defective or wrong item, please adhere to the following steps:

- Contact the Customer Care Team by submitting a case .
- Provide a valid order number associated with the item(s) in question.
- Provide clear photo(s) of the incomplete set(s) received
- A detailed description of the issue with the item(s)

Will I be able to change my shipping address after placing an order?

Regrettably, once an order has been placed, it cannot be changed or cancelled because it has already begun processing. 

Net Orders Checkout

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